Service Management

Servicios ISO 20000
CertifiedServiceManagementFoundation
Foundation
CertifiedServiceManagementSpecialist
Specialist
CertifiedServiceManagementAuditor
Auditor

Objective

Certify professionals and organizations in IT service management. Covers the complete service lifecycle: design, transition, operation, and continuous improvement, aligned with the business service catalog.

Who is it for

IT managers, service desk staff, incident/problem/change managers, and IT operations professionals.

Program Topics

Key concepts, service lifecycle, and requirements of ISO/IEC 20000-1.

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